Relief for stranded Australians as Bali flights resume after Mount Agung volcano threat recedes


Stranded Bali tourists will get a reprieve after Jetstar, Qantas and Virgin resume flights between Bali and Australia.

A lingering volcanic ash cloud from the eruption of Mount Agung had forced the cancellation of several flights from Bali, keeping thousands of holidaymakers grounded since Saturday.

Airlines try to reduce losses over Bali volcano

As a shutdown at Bali’s airport is extended due to volcanic ash, airlines bracing for millions for dollars of lost revenue per day are scrambling to minimise damage by offering travel to other destinations and alternative transport off the island.

Fairfax Media understands there are currently up to 8000 Australians on short-term visits to the Indonesian island.

In a media release, Jetstar and Qantas said flying conditions at Denpasar Airport were expected to remain clear on Monday, so they were planning to resume scheduled services between Bali and Australia.

Qantas cancelled its daily evening flight – QF43 – from Sydney to Denpasar on Sunday, but the flight will resume from Monday.

A Qantas spokeswoman said: “We are contacting affected customers directly and rebooking them onto the Bali to Sydney services that are scheduled to resume from Monday.”

Both Qantas and Jetstar have flown more than 8000 passengers out of Bali over the past four days, she said.

A Jetstar spokesman said they flew 1200 passengers from Bali to Australia on Sunday and still had up to 1000 tourists in Bali. But he said they were hoping to clear the backlog on Monday.

Jetstar said customers in Bali will be rebooked on to flights on Monday in order of who had been disrupted longest.

“Please do not manually rebook your flights. You will be contacted directly via email and SMS with your rebooking details,” it said.

However, Virgin Australia released a statement saying it would only operate three recovery flights out of Denpasar on Sunday, saying the “uncertainty surrounding flying conditions” meant they could not fly guests to Bali.

“Virgin Australia continues to closely monitor the volcanic activity at Mount Agung in Denpasar,” the statement read.

“The safety of our guests and crew is our highest priority and our team of meteorologists continue to monitor the situation in consultation with the Volcanic Ash Advisory Centre.

“Due to a significant improvement in flying conditions, our team of safety experts have deemed it safe to continue operations.”

Virgin Australia said they planned to operate Monday’s scheduled services from Denpasar, subject to a review of flying conditions in the morning.

“As this situation remains unstable, flights may be cancelled at short notice if conditions deteriorate,” they said

“Please be advised that due to the ongoing eruption of Mount Agung in Bali and the uncertainty surrounding flying conditions, Virgin Australia is not flying guests into Bali at present.”

The airline advised guests that those who were first impacted and those who required immediate assistance would be contacted first to arrange their return flight.

“Please do not proceed to the airport without a confirmed booking on a recovery flight,” Virgin said.

“Guests are reminded that flying conditions can change quickly and may result in cancellations at short notice.

“We encourage guests booked via travel agents or third parties to speak to their booking agent directly about their booking and to ensure Virgin Australia has your mobile number, should we need to contact you.”

A Department of Foreign Affairs and Trade spokesman said: “Over the past several days, the Australian consulate in Denpasar has provided advice or assistance to several hundred Australians whose travel plans have been affected.

“We encourage any Australians who are in Bali, or any planning to travel there to monitor updates by their airline or tour operator and contact them directly if concerned about the possible impact of the current situation on their travel plans; contact their travel insurer to check if they will be covered if their plans are affected by the current situation.”

Virgin Australia

Recovery flights from Denpasar

Monday December 4 2017

VA36 Denpasar – Sydney **Scheduled to depart at 11.30pm Denpasar local time

VA46 Denpasar – Sydney **Revised departure time 7am Denpasar local time

Cancelled flights from Australia

Monday December 4 2017

VA33 Sydney – Denpasar

VA34 Brisbane – Denpasar


Recovery flights from Bali

December 4 2017

JQ117 Bali – Perth 0850-1230

JQ109 Bali – Perth 1155-1535

JQ128 Bali – Adelaide 2220-0605

JQ107 Bali – Perth 1820-2200

JQ116 Bali – Singapore 2245-0125

JQ101 Bali – Townsville (+1) 0100-0745

JQ44 Bali – Melbourne 1425-2300

JQ38 Bali – Sydney 2230-0720

JQ36 Bali – Melbourne 2315-0750

Flights to Bali

December 4 2017

JQ127 Adelaide – Bali 1840-2130

JQ106 Perth – Bali 1340-1725

JQ116 Perth – Bali 1730-2115

JQ102 Townsville – Bali 2145-0020

JQ37 Sydney – Bali 1745-2100

JQ35 Melbourne – Bali 1855-2145

Cancelled flights

December 4 2017

JQ110 Perth – Denpasar

JQ43 Melbourne – Denpasar

Further information for Australians in Bali, or planning to travel there, is available on the website. 



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