What does a growing company demand? I would say elevated levels of productivity, hugely engaged teams and a culture that encourages innovation. As a CEO of a travel technology company, my constant deliberation is how well our products connect with our clients. But, businesses do not create value, people do. And therefore, I rely on my human resources team to achieve this vision.
Rapid technological advancements, has given a kick to our growth trends by automating most of the complex business processes like client relationship management, feedback management. The explosion in analytics and with artificial intelligence knocking at our doors, my suggestion would be to equip our HR team with modern technology so they could manage both business needs and employee expectations.
Investment in an Intelligent Human Resource Information System
Attracting and getting talent onboard that qualifies the job criterion and fits company culture is indeed a strategically well-thought process and our dynamic environment compels short turn around. In such a scenario, Application Tracking System for Talent Acquisition is a savior since it handles everything from job adverts, videos, analytics, interviews, personality and technical assessments, candidate ratings, background verification to onboarding.
The best part is that it also promises a high-potential talent database for future recruitments. Storing employee information in physical or computer file is now passé’ because information is stored in cloud guaranteeing security from file-misplace or computer crash. Lateral movements and rehiring process is also being managed well.
We know that the signs of satisfaction can be seen in a company when HR constantly connects with employees and prepares itself to introduce interesting benefits safeguarding their well-being. But even though the schemes were quite unique and were liked by employees; the operation bit and the requirement of major follow-ups could not meet its objective of inducing satisfaction. Now HRIS has integrated employee benefits and HR ticketing system and has made the process for availing loan and health benefits, posting a request for training or nominating for rewards extremely simple.
Automation has allowed us to extend work from home and other benefits without chaos to Millennials who look for remote and mobile job opportunities. Employees can further raise query ticket with a defined response-time. HR can use analytics of the ticketing system to evaluate and close issues arising frequently; thus contributing to employee satisfaction.
Our extensive study on the feedback surveys has listed career progression as the top employee priority and therefore advanced performance management system (PMS) was the key reason behind our selection of HRIS. Automated reminders to submit probation feedback, setting of goals transparently, allowing for dynamic team management, incorporating a model of 360-degree feedback, including development plans; these team-centric performance management applications connect to enterprise resource planning systems and influence productivity and engagement.
The essential point to note here is that while the database and arithmetic can be handle by systems; HR can use this time to engage with teams more and submerge in strategic initiatives enriching our culture.
Investment in Artificial Intelligence (AI) soliciting employee engagement
We clearly understand that artificial intelligence cannot challenge people-connection model. However, using technology that sheds light on the overall mood of the organization and that which provides intelligence to prioritize one-on-ones or HR pulse sessions, to handle employee grievances for building a happier and committed workforce, has yielded more power to the foundation of an engaged workforce. This AI tool is a chat bot but works for me as an Executive Assistant. It establishes defined touchpoints with employees, tells me about team performance, connects me with teams and individuals and enables HR to create their goal matrix.
Investment for Strengthening Internal Communication
Recently we did a lot of campaigning around PMS and the need for a performance dialogue. It clearly established that effective communication and transparency secure a more informed and connected workforce. A company’s internal chat room facilitates communication between teams across the globe real-time and effective. Announcements done through this tool is likely to have better hits.
Managing the hiring and exit, monitoring performances, handling payroll, evaluating employee benefits, and much more fall on the shoulders of any HR department. We at RateGain, believe that automation empowers us to make better decisions and therefore we will continue to explore modern ideas, infuse more technology solutions and eliminate orthodox practices from our existing systems.
The writer is the Founder & CEO of RateGain.