HR Conference Highlights: Empathy, Feedback & the Hyperconnected Workforce


Team BetterWorks has been hard at work this fall, meeting amazing HR and organizational leaders across the country. I’ve been privileged to speak at a number of these industry events. Interestingly, each topic was surfaced from actual customers conversations our team had behind the scenes. As an HR practitioner, I know there’s no better way to address HR’s biggest challenges than through the power of group thinking, sharing and genuine conversations.

If you are in the HR or people operations fields, I highly recommend signing up to attend SHRM, HR Tech, CEB Reimagine HR and the NeuroLeadership Summit next year. Here’s a recap of the three big trends we unpacked from our event circuit this fall… and the BetterWorks Team plans to continue the dialogue around each of these topics with customers and the HR community.

Feedback gives businesses a competitive advantage. At SHRM Nashville, I presented on How to Embrace the Future of Feedback at Work. We’ve learned from data and experiences, that feedback, and driving a workplace committed to continuous learning opportunities, enables us to attract, hire and maximize talent. Employees are truly our greatest assets. Now that we know more about the integral role feedback plays in keeping our people engaged and motivated, it’s a missed opportunity if we don’t give employees and managers a way to provide ongoing feedback. Welcome to the new era of HR 2.0.

We need to steer the hyper-connected, digital workforce. We’re all first-hand witnesses to the role technology and innovation has played on our workforce in the last decade. Yet until recently, workplaces have been slow to adopt HR technologies that support a digital-first workforce. Leading organizations are leveraging emerging technologies and connected data to maximize employee potential and productivity. Beachbody’s Cody Kreek and I took the stage at HR Tech in Las Vegas to discuss Beachbody’s performance management overhaul, and how embracing digital connectivity enabled the team to realign and maximize potential.

Empathy and productivity go hand-in-hand. At CEB Reimagine HR in Washington D.C., I offered my thoughts on how to “Drive a High-Performance Organization with Empathy at the Core.” Through modern and continuous performance management we have the power to connect our employees to purpose, ensure they know how they are valued, have empathy for their challenges and demonstrate active care about their development. Continuous Performance Management (CPM) is the secret ingredient to empowering a workforce and embedding workplace culture–and when paired with empathy, CPM results in maximum productivity.

We also joined HR leaders at the NeuroLeadership Summit to discuss the intersection of business and science, and the future of work, and on December 6, 2017 we’ll be leading a roundtable discussion at the Evanta CHRO Summit in NYC  on “Innovations in Continuous Performance Management.” It’s not too late to join John Brothers (Walmart and BetterWorks Advisor), Dympna Purtill (Marubeni-Itochu Steel America), Mary George Opperman (Cornell University) and Jessica Mandler (New York Jets) as they discuss changing the performance management landscape and their personal approaches to retaining, developing and inspiring employees (click here!)

The past few months were busy to say the least– but also exciting, productive and insightful. It’s always a privilege to connect in-person with the HR community to stay on top of the latest trends and challenges. Our team is committed to producing the world’s leading continuous performance management software, and we couldn’t do it without the mindshare of other HR advisors, practitioners and leaders.

Sign up to get the latest and greatest on BetterWorks



Please enter your comment!
Please enter your name here