Helloworld has been providing extra support to its agents by expanding its Learning & Development program!
It seems the travel agency has been busy over the past few months, offering their agents face to face training in areas of negotiation, selling skills and leadership.
Over 160 consultants have so far attended the specifically tailored skills-based course entitled The Art of Conversion.
The course covers the steps of the sales process with particular emphasis on the customer experience, building strong relationships and the value that is added by being the Travel Professional.
“These courses really provide vital assistance to our networks of owner-managers to identify the gaps in their business and to encourage and allow them to acquire the tools they can use to fill the gaps and make their business more profitable,” Julie Primmer, Head of Branded Network at Helloworld Travel said.
“These courses and the timing of their delivery is designed to help agents hit the ground running for the financial year ahead.” Added Kelley Matson, National Training Manager, Helloworld Travel Limited.
The company is also currently running Leadership training around the country focusing on Goal Setting, KPIs and Performance Measurements for Teams for agents across the Branded and Associate networks.